✨ Cybinix Beauty & Cosmetics – Returns & Refunds Policy
🔄 Right of Withdrawal
You have the right to cancel your order within 14 days after receiving it, without giving a reason.
After cancellation, you have another 14 days to return the product.
We will refund the full order amount, including shipping costs.
👉 You are only responsible for the return shipping costs.
⚠️ Products must be returned with all accessories, and if reasonably possible, in their original condition and packaging.
📩 To exercise your right, please contact us:
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Email: info@Cosmetics.Cybinix.Com
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Phone: +31 6 20875913
We will issue your refund within 14 days of registering your return.
📦 Incorrect Delivery
Did you receive the wrong item?
Please contact us immediately:
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Email: info@Cosmetics.Cybinix.Com
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Phone: +31 6 20875913
Our team will resolve the issue promptly.
🛠️ Defective Products (Warranty)
All electronic products come with a 6-month to 1-year warranty.
If your item is defective within this period, please return it in its original packaging.
📮 Send returns to:
Cybinix Beauty & Cosmetics
Schilperoortstraat 83B, 3082ST,
Rotterdam, Netherlands
⚠️ Postage must be prepaid. Returns without postage or insufficient postage cannot be accepted.
We recommend insuring your package.
Your complaint will be processed within 3 business days of receipt.
🚫 Products That Cannot Be Returned
Certain items are excluded from returns for health, hygiene, or custom reasons:
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Personalized/custom-made products ✂️
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Perishable items 🍃
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Opened sealed goods (make-up, wigs, hairpieces) 💄
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Used personal care products (shampoo, conditioner, styling, cosmetics, etc.) 🚫
🙅♀️ Not Satisfied With Your Purchase?
If your product doesn’t meet your expectations, you may return it within 14 days of receipt.
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The product must be unused and in saleable condition.
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Consumables or used items (e.g. shampoos, conditioners, gloves, cosmetics) cannot be returned.
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Return shipping costs are the buyer’s responsibility.
Refunds will be processed within 14 days after we receive your return.
📮 Return address:
Cybinix Beauty & Cosmetics
Schilperoortstraat 83B, 3082ST,
Rotterdam, Netherlands
📝 How to Return a Product
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Email or call us within 14 days of receipt:
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📞 +31 6 20875913
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Provide:
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Your name
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Order number
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Item(s) you wish to return
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Reason (not satisfied, damaged, incorrect item, etc.)
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⚠️ Wait for our return instructions before shipping.
💸 Refunds
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Refunds are issued within 14 days of receiving your return.
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If you return the full order, we will also refund the standard shipping cost you paid.
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If you chose an upgraded delivery, we will refund only the standard delivery cost.
💔 Damaged or Defective Goods
If you receive damaged goods:
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Contact us at info@Cosmetics.Cybinix.Com or +31 6 20875913
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Provide:
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Your name
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Order number
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Product name(s)
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Description of the damage + photo 📷
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We will send you a replacement.
If a replacement isn’t possible, you’ll receive a full refund.
👉 We also reimburse reasonable return shipping costs for defective goods.
🚚 Refusal of Delivery
If you refuse delivery of an order (without damage/defect), you will be responsible for all related shipping costs.
Any fees we incur will be deducted from your refund.
💌 Questions or Complaints?
For any inquiries or complaints, contact us:
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📞 +31 6 20875913
We’ll respond within 3 business days.
✨ Thank you for shopping with Cybinix Beauty & Cosmetics – we’re here to make your beauty journey effortless!
